Accessibility
We pride ourselves on being accessible to everyone. If the information you require is not listed below, then please submit an email request here - https://support.axs.com/hc/en-gb/requests/new?ticket_form_id=584168
We are happy to answer any queries so please do not hesitate to contact us.
Contact Details
If you would like to speak to us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team.
Link to live chat and email form (for all customers):
How do I contact AXS UK as a customer? – AXS UK Support
Direct link to submit an email request:
https://axssupportuk.zendesk.com/hc/en-gb/requests/new
Accessibility line:
01482 949297 – Connexin Live, Hull DDA
Opening hours: Monday-Friday 9am-5.30pm
Venue Facilities
The Venue has the following facilities to assist with access requirements:
- A box office window with a lowered counter
- All box office windows are fitted with a loop system
- Concession, Merchandise, Bar stands with lowered counter
- Designated seating areas within the venue for wheelchair users, or those with walking difficulties, and their companions
- Wheelchair accessible toilets available on every level
- Diabetic food is allowed in the venue. We ask people to make themselves known if necessary to our venue security team to assist with any accessibility needs. (please note production can request decant of bottles)
Disabled Parking can be found on Myton Street, Osbourne Street Cark Park, Princes Quay and Waterhouse Lane
Our standard floor seats have a width of 430mm and our seats do not have arm rests.
Booking Tickets
Accessible tickets can only be purchased from the Accessibility Team via AXS our official ticketing partner
We advise customers to share their access requirements and any other information that may help the team book suitable seats within the arena at the time of booking.
Tickets can be purchased online via the AXS website or you can call 01482 949297.
Opening hours: Monday-Friday 9am-5.30pm
All tickets are subject to a facility fee, plus booking fee.
Free Tickets for Companions
Where a patron with disabilities requires a companion to attend then the combined total cost for patron and companion will be equivalent to the full price of one ticket. This must be stated at time of booking before payment is made.
To book tickets, please call the accessibility team on 01482 949297.